A message to our customers
We're with you all the way
We've been helping Aussies travel for over 40 years, and will continue to do so into the future
- Tina Verhey
- Sharon Kennard
- Bronwen Timothee
- Rachel Menzel
- Wendy Booker
- Natalie Soper
Flight Centre Travel Group data sourced from March-September 2020.
Refund processing timeframes
Due to the exceptionally high volume of refund requests, Flight Centre has been working on ways to streamline the process. It has taken some time to navigate the complex process of suppliers changing refund conditions and finding new ways to manage this. We are actioning all requests faster than ever before by redeploying teams from other areas of the business, identifying efficiencies in our technology, and standing up staff to assist.
- Learn more about the cancellation and refund process.
- Learn more about the latest company updates affecting our refunds process.
We know our refunds process has been a bumpy ride and we apologise for the delays. We also want to reassure you that we are have identified and corrected the process, and are working hard to return your funds to you as quickly as possible.